Job Description

Job Title: IT Support & Systems Specialist
Location: Indianapolis IN (On-site)
Department: IT
Reports To: Tech Ops Lead

Compensation: $50000 $55000

About the Role

Backhaul Direct is looking for a motivated IT Support & Systems Specialist to help run and maintain our day-to-day IT environment. This is a hands-on role ideal for someone early in their career who enjoys solving problems learning new systems and taking on real ownership.

Youll support our internal team keep core systems running smoothly and gradually take on more responsibility as you grow. Youll also work alongside our Tech Ops team and external vendors to ensure our technology supports the business rather than slowing it down.

What Youll Do

• Provide day-to-day technical support (hardware software user access connectivity)
• Set up new hires (accounts permissions equipment) and manage offboarding
• Maintain core systems like email phone systems and user accounts
• Assist with basic server room oversight and coordinate with vendors as needed
• Troubleshoot issues quickly and keep employees productive
• Track IT assets and maintain system documentation
• Learn how different teams use technology and support their needs
• Assist with system improvements and integrations over time

What Were Looking For

• 14 years of experience in IT support helpdesk or similar role
• Strong problem-solving skills and a figure it out mindset
• Ability to work independently and manage priorities
• Basic understanding of systems administration (accounts devices email platforms)
• Familiarity with Microsoft 365 Google Workspace or similar tools
• Strong communication skills and a service-oriented approach

What Makes You a Fit

• Youre resourceful and enjoy tackling new challenges
• You focus on practical solutions that keep things moving
• You want hands-on experience and the chance to grow your IT skillset

Why Join Us

• Real ownership early in your career
• Exposure to a wide range of systems and technologies
• Opportunity to grow into more advanced IT and systems work
• Fast-paced team-oriented environment
• Competitive salary and comprehensive benefits package

Location Requirement: This is an in-office position based in Indianapolis IN

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

IC

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