Customer Success Manager Job at Paydex Technologies, New York, NY

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  • Paydex Technologies
  • New York, NY

Job Description

Title: Remote Customer Success Manager (US Only – Immediate Start)

Company: Paydex Technologies

Job Type: Full‑Time, Part time

Location: Remote, United States (Required)

About the Role

We're seeking a highly organized and proactive Customer Success Manager to ensure client satisfaction and long-term success by managing relationships with Paydex customers. You will onboard new clients, provide ongoing support, and help maximize the value of our platform. 

This is a fully remote role, but you must be located in the United States . We are hiring immediately .

Responsibilities

  • Onboard and train new customers
  • Maintain strong relationships with clients
  • Monitor customer health and engagement
  • Resolve issues and escalate when necessary
  • Identify opportunities for upselling or expansion
  • Collaborate with product teams to improve user experience

Requirements

  • Must be authorized to work in the US
  • 3+ years experience in customer service or account management
  • Strong communication and interpersonal skills
  • Experience with CRM and support tools (Zendesk, HubSpot)
  • Problem-solving and conflict resolution abilities
  • Ability to manage multiple client accounts and work remotely
  • Available to start ASAP

Benefits

  • Fully remote work environment
  • Flexible schedule
  • High‑impact role with room for growth
  • Supportive and collaborative team culture
  • Health insurance, paid time off and sick leave.

How to Apply

Submit your resume and a brief note about your experience and availability. We are reviewing candidates immediately.

Job Tags

Remote job, Full time, Part time, Immediate start, Flexible hours

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