Job Description

ServiceNow Platform Owner

Remote

Must Haves

• Top Three Technical Skills:
  • ServiceNow Customer Service Management (CSM) module experience.
  • .NET capability Ability to pick up
  • Understanding of how APIs work.
• Other Technical Skills:
  • React (for Pet Parent Lookup Tool).
  • .NET APIs (team responsibility).
  • Node (for the backend of the Pet Parent Lookup Tool).
• Plusses
  • Experience with other CSM software (Zendesk, Decagon, Salesforce Service Cloud) is transferable.
• Key Soft Skills/Attributes:
  • Desire to learn new technology.
  • Ambition to dig in (for contractors).
  • Hands-on technical.
  • Capable of researching the platform and understanding future releases.
  • Ability to troubleshoot.
  • Willingness to provide guidance on solutioning.
• Day to Day
  • Daily Responsibilities:
    • Administrator and Subject Matter Expert (SME) within customer care and marketplace.
    • Troubleshooting (especially for Pet Parent Lookup Tool - PPLT).
    • Providing guidance on solutioning.
    • Potentially some development (currently 50%+).
    • Researching the ServiceNow platform and understanding upcoming releases.
    • Providing a point of view to solution architects.
  • Expected Achievements:
    • Become a high-level subject matter expert, providing guidance.
    • Transition to a strategy role long-term, less hands-on keyboard but capable when needed.
    • Enable AI and automation.

  For applications and inquiries, contact: hirings@openkyber.com

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