Job Description

Job Summary

The Security Supervisor performs supervisory, as well as protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property.  Maintain a safe and secure environment for guests, visitors, and team members.

Essential Duties & Responsibilities

• Supervise of shift in all aspects of the hotel operation during their shift.
• Supervise all investigations and special activities performed during their shift.
• Foot patrol of property, to identify possible Security threats and safety concerns. Effectively communicate all pertinent information to the Security Management, so appropriate action may be taken.
• To assist the Security management team in addressing Security and safety risks.
• When in the Security office, answer the phone and correctly fill Security logbooks.
• Respond and provide emergency first aid and CPR/AED
• Familiarized with the most direct routes around the complex as well as all daily events, so you can provide friendly and accurate information and directions to our customers.
• Locate and document any lost and found items.
• Operate the Fire Life Safety System and Public Address System, and be prepared to utilize these systems in case of an emergency.
• Escort company employees and customers to and from their vehicles as needed.
• Write Security reports and Engineering work orders.
• Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as a fire, fire or safety hazards and threats to life and/or property in a calm, rational, and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• To use a two-way radio to effectively communicate with others in the Security and other departments.
• Other duties as assigned by the Security Director.

Specific Job Knowledge, Skill And Ability

• Thorough knowledge of the building's layout, and a working knowledge of the surrounding area.
• Ability to effectively deal with internal and external customers, with patience, tact, and diplomacy.
• Ability to listen effectively, speak and write in English
• Ability to stand, walk continuously to perform essential job functions for the duration of the shift.
• Hearing and the ability to see potential unsafe situations.
• Perform tasks requiring bending, kneeling, and walking significant distances.
• Ability to follow verbal and written instructions.
• Ability to lift and carry objects up to 50 lbs.
• Ability to climb stairs and ladders.
• Ability to perform assigned duties in extreme temperatures.

Work Experience & Education Requirements

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior Hotel or contract Security experience preferred.
• Ability to perform Supervisor duties
• Florida State security guard license required.
• C.P.R. certified and first aid training preferred.

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