Job Description

Optical Laboratory Supervisor

Who we are

SeekWell is the parent company of 1-800 Contacts, The Framery, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

Start Date: ASAP
Schedule: Friday, Saturday, Sunday, 7am-7pm
Work Environment: On-site optical lab / manufacturing environment
Leadership Experience Required: 3–5 years in a production or manufacturing setting (optical preferred)

What you’ll do

• Serve as the subject matter expert for your department, developing deep knowledge of equipment operation, workflows, optics, quality standards, and the Lens Manufacturing System.
• Ensure all Tech-1, Tech-2, and Tech-3 associates are fully trained on processes, tools, safety protocols, software, and equipment.
• Drive department KPIs including productivity, on-time delivery, quality, and breakage in partnership with the Lab Manager.
• Troubleshoot day-to-day operational challenges including mechanical issues, workflow bottlenecks, quality defects, and personnel concerns.
• Lead and develop a high-performing team by creating a positive, accountable, and results-driven work environment.
• Maintain a clean, organized, and safe department that meets all safety and quality standards.
• Communicate effectively with associates, managers, and cross-functional partners through clear, direct, and professional communication.
• Conduct coaching, feedback, and corrective action conversations that support associate development and performance.
• Continuously evaluate and improve department workflows through process improvement and operational innovation.
• Take initiative to identify risks, remove roadblocks, and support other departments when needed to achieve broader business goals.

What you’ll need

• 3–5 years of leadership experience in a production or manufacturing environment (optical lab experience preferred).
• Strong technical and mechanical troubleshooting skills.
• Proven ability to train, coach, and develop frontline associates.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Comfort working with performance metrics and operational data.
• A hands-on leadership style with the ability to lead by example.
• A proactive, solution-oriented mindset with a focus on continuous improvement.

Why you’ll love us

• Ownership of your leadership development with support from experienced managers.
• Opportunity to directly impact product quality and customer experience.
• A collaborative culture that values innovation, accountability, and growth.
• Clear career pathways within operations and leadership roles.
• A workplace that recognizes and rewards strong performance and initiative.

Perks

• Competitive pay and benefits
• Medical, dental, and vision coverage
• 401(k) with company match
• Employee discounts on vision products
• Tuition reimbursement for eligible programs
• A stable, growing company with long-term career opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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