IT Support Specialist Job at Nooks, Arlington, VA

MXEwTVVHVExDUFl1by8wU1JXak5OQVlCdkE9PQ==
  • Nooks
  • Arlington, VA

Job Description

About Nooks

Are you seeking an exciting and unique opportunity to grow and support our national security? As a startup, we are offering a limited-time opportunity to be an equity owner in a pioneering new industry. Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation’s warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset.

About The Role

The IT Support Specialist serves as the frontline resource for day-to-day technical support, troubleshooting, and system maintenance across the site. In this role, you will assist end users with technical issues, help maintain IT infrastructure, and ensure smooth operations of core systems and applications. The IT Support Specialist will work closely with the IT Systems Manager to resolve escalated issues, contribute to system improvements, and gain the hands-on experience needed to advance into more senior administration roles.

Key Responsibilities

  • Provide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues.
  • Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation.
  • Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff.
  • Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle.
  • Escalate complex or unresolved issues to senior staff as appropriate.
  • Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards.
  • Collaborate with cross-functional teams to support secure and compliant system operations.
  • Contribute to IT projects and system improvements to develop foundational system administration skills.

The Skillset

  • 1–2 years of experience in IT support, helpdesk, or system administration (DoD experience is preferred).
  • Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire (e.g., CompTIA Security+)
  • Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices.
  • Familiarity with account management, permissions, patching, and basic system administration tasks.
  • Strong documentation skills with the ability to track and maintain accurate records of technical work.
  • Excellent communication and customer service skills with the ability to support users at all technical levels.
  • Ability to work collaboratively in a team-oriented environment.
  • Must be able to lift and set up IT equipment (e.g., monitors, workstations, and servers) as part of physical system support.

ELIGIBILITY + CLEARANCE

U.S. citizenship is required. Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) is required.

Salary Range for all departments

Salary Range: $80,000 USD - $135,000 USD

Job Tags

Similar Jobs

American Logistics Authority

Freight Dispatchers Wanted (Experienced & Entry-Level) - Work From Home & Earn $8,000 to $15,000+ Per Month Job at American Logistics Authority

 ...Freight Dispatchers Wanted (Experienced & Entry-Level) Work From Home & Earn $8,000 to $15,000+ Per Month Truck Driver Nation is hiring motivated individuals ready to build a high-paying career from the comfort of home. Whether you're an experienced dispatcher or... 

GD Mission Systems

Senior Embedded Firmware Engineer Job at GD Mission Systems

 ...Responsibilities for this Position Senior Embedded Firmware Engineer ID: 2026-72058 US-ID-Boise Required Clearance: Secret, obtainable within reasonable time based on requirements Posted Date: 4/15/2026 Category: Engineering-Software Employment Type... 

Confidential

Laboratory Assistant Job at Confidential

 ...SkyBridge Healthcare is currently seeking a Laboratory professional for a 13-week contract in WV. SkyBridge Healthcare is a premier staffing firm dedicated to matching outstanding talent with exceptional opportunities. Our commitment to excellence and our consultative... 

MM International

W2 ony : Informatica Platform Administrator Job at MM International

Job Title: Informatica Platform Administrator / ETL Support Engineer Location: Washington (Remote with occasional onsite) Overview We are seeking an experienced Informatica ETL Support Engineer to join a global support team. This role focuses on supporting...

Acti-Kare Responsive In-Home Care - Bellevue

HCA/ CNA for mornings Job at Acti-Kare Responsive In-Home Care - Bellevue

 ...Benefits:* Competitive Pay: $21.00 - $23 per hour for HCA and CNA caregivers* Flexible Working Hours* Health, Vision, and Dental Insurance* PTO & Sick Leave* Free continuing education trainingCaregiver / Home Care Aid (HCA) / Certified Nursing Assistant (...