Job Description

Aramark Healthcare+ is searching for a General Manager of Retail to oversee multiple retail locations and catering operations at Duke University Hospital, located in Durham, NC. The General Manager of Retail plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes.  Ensures compliance with the standards established by Aramark Healthcare+, regulatory agencies and client.  Leads retail managers, supervisors, and staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers. Oversees multiple outlets including cafes, coffee shops/bistros and convenience locations as well as the systems and retail technology. 

Job Responsibilities

•    Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plan is to provide optimal merchandise quality and service. 
•    Drives customer satisfaction by utilizing customer feedback to respond to customer needs and to improve retail services. 
•    Ensures compliance to sanitation, and general workplace safety standards. 
•    Oversees all retail and catering operations, including cash handling, marketing & merchandising, product presentation, quality and cost control, catering, retail systems and technology. 
•    Develops and implements retail services plan to improve service, quality and profitability of service areas. 
•    Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities. 
•    Provides overall direction and manages performance for the Retail Managers, Supervisors and/lor front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding. 
•    Develops operational component forecasts and is able to explain variances. Responsible for component’s accounting functions. 
•    Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor's degree or equivalent experience required
• 10+ years of Retail Food Service Management experience required; within a high volume institution (Hospital, University, Business Dining)
• Marketing, merchandising and cash handling experience required.
• Knowledge of Brand Renovations and construction required. 
• Preferring multi-outlet experience (Cafeteria, Coffee Shop/Kiosk, C-Store, Grab & Go).
• Solid computer skills required, including experience implementing or maintaining retail technology.
• Strong financial acumen required
• Food Safety and Sanitation knowledge is essential in this role
• Ability to provide a high level of customer service is critical to success in this role. 
• Healthcare experience is a plus.

Education

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