The Front Desk Agent/Concierge is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, resolving or escalating any guest concerns or issues, and classroom setups as prescribed. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Classroom supply inventory
• Fulfilling material request forms
• Classroom set-up and daily support
• Communicates closely with all departments to ensure a seamless guest experience
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
• Previous hotel front desk and guest services experience required
• Conference center/Concierge experience preferred
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail
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