Job Description

Driver Support Dispatcher

zTrip — North America’s Largest Taxi Transportation Provider

zTrip is looking for a dependable and detail-oriented Driver Support Dispatcher to support daily transportation operations. In this role, you’ll manage real-time dispatch activity while providing strong support to drivers and customers, serving as a key communication link between drivers, riders, and the operations team to ensure efficient and reliable service.

This position is a great fit for someone who thrives in a fast-paced environment, communicates clearly, and enjoys solving problems while keeping operations running smoothly.

What You’ll Do as a Driver Support Dispatcher

• Dispatch and coordinate drivers based on trip demand, schedules, and availability
• Monitor active trips and quickly resolve service, routing, or operational issues
• Provide drivers with clear updates, route changes, and operational instructions
• Assist customers by answering calls, responding to questions, and resolving concerns in a timely manner
• Maintain accurate dispatch logs, trip records, and communication notes
• Work closely with operations and customer service teams to ensure consistent service quality and efficiency

What We’re Looking for a Driver Support Dispatcher:

• Previous experience in dispatching, transportation, logistics, customer service, or fleet operations preferred
• Strong communication, multitasking, and organizational skills
• Ability to stay calm, professional, and solution-focused in a fast-paced environment
• Familiarity with dispatch systems, scheduling tools, or fleet management software is a plus
• Valid driver’s license required

What We Offer as a Driver Support Dispatcher:

• Competitive compensation
• Medical, dental, vision, and life insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Opportunities for career growth and advancement

Keep Cities Moving with zTrip

At zTrip, Driver Support Dispatchers play an important role in supporting drivers, assisting customers, and ensuring transportation services run safely and efficiently every day.

Apply today and join the team helping move cities forward.

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