Experience: 14+ years total IT experience.
Were looking for a detail-oriented Technical Writer / Documentation Specialist to support a large-scale IT program by translating complex technical and business information into clear, structured, and high-quality documentation.
Develop and maintain technical documentation, manuals, and user guides
Translate complex technical concepts into clear, user-friendly content
Work with developers, QA teams, SMEs, and stakeholders
Create business requirements, user stories, and process documentation (As-Is / To-Be)
Review, edit, and ensure quality of technical and business documents
Support project coordination, reporting, and documentation standards
Conduct research, interviews, and gather requirements
3+ years of technical/business writing experience
5+ years as Business Analyst or similar role
Knowledge of Agile & Waterfall methodologies
Business process modeling & re-engineering
Ability to write user stories & system requirements
Strong stakeholder communication & collaboration
Experience working with cross-functional IT teams
Proficiency in MS Word, Excel, PowerPoint, Visio
Strong writing, editing, and organizational skills
Experience with status reports, briefings & documentation standards
Meeting facilitation & coordination skills
Tools: JIRA, MS Project, Trello, Power BI, Tableau, SQL, Python, R
Experience with ERP systems & databases
Certifications: CBAP, PMI-PBA
Knowledge of SDLC (Agile/Scrum/Waterfall)
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