Job Description

Description

The primary responsibility of the Cocktail/Beverage Server is to ensure complete customer satisfaction by serving and providing beverages for our guests to ensure an enjoyable stay.

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantly looks for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station such as stocking coffee glasses sugar cream and coffee dispenser.
• Monitor and manage food cost labor cost and other controllable expenses within budget guidelines.
• Provides fast (20 minute or less round time) friendly professional beverage service to casino guests; carries full trays on every round.
• Take drink orders communicate with bartenders assist in the preparation of drinks and presents drinks to guests.
• Maintains clean and stocked workstation for the next shift.
• Handles money according to procedure.
• Monitors guest consumption of alcohol and intervene as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others especially beverage servers bartenders bar backs beverage supervisor and slots supervisor.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights weekends holidays and overtime as needed.

• Must be 21 years of age or older

• One-year previous high volume cocktail experience.

• Minimum of one-year customer service experience in a previous position where the primary job duty is direct customer service is required.

• Must possess excellent customer service and communication skills.

• Must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation.

• Nevada Food Handlers Certification

• Nevada Alcohol Awareness Certification

• Union Referral

ADDITIONAL REQUIREMENTS

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.

• Must be able to lift and carry 20lbs.

• Must be able to stand for entire shift

• Must be able to access service area when picking up beverage orders.

• Must be able to stoop bend and reach.

• Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.

• Must be able to listen and respond to visual and aural cues

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