Job Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Good Things Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests
• Ensure that overall cleanliness and maintenance of our cafe exceeds expectations
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participating in departmental communication meetings
• Actively participate in monthly departmental sales promotions
• Ensure that all beverage product meets Fairmont Hotels & Resort standards
• Ensure that cafe is well stocked and any ’86 items are communicated to Manager on Duty
• Ensure that cafe area is clean and all equipment is functional
• Bring any concerns to the attention of the Manager (related to internal or external guests, food or service quality, operation of the room, physical surrounding or equipment)
• Be Health & Safety conscious and actively involved in maintaining a safe work environment
• Uphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials at all times
• Complete side duties in timely manner
• Assist colleagues in daily tasks as required

What is in it for you:

• Paid time off
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous guest service experience preferred
• Previous point of sale system experience preferred
• Must have good cash handling skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Constant standing and sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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